skip to content skip to category skip to footer
Shop Support
Audio Modeling Logo
Customer Portal
Audio Modeling Logo
Shop Support Customer Portal
support / Sales, Billing, Offers

Sales, Billing, Offers

Info and details on sales, billing, invoice, refunds, special offers

Sales, Billing, Offers

  • Why SWAM iOS and Desktop Versions are Separate Purchases
  • Why Camelot iPad and Desktop Versions are Separate Purchases
  • Are There Discounts or Upgrade Offers for Owners of Solo Strings or Other Products?
  • I Have a License for "SWAM ALL-IN Bundle," Does It Automatically Include SWAM String Sections?
  • Can I complete a SWAM bundle (desktop version)?
  • I already own one or more SWAM Solo Strings v2 instruments. How does your new release promotion for SWAM Solo Strings v3.0 apply in my case?
  • I’m the owner of The Sax Brothers from the company Samplemodeling. Is it possible to upgrade to SWAM Saxophones?
  • What’s the price difference between the prices listed on your website and the price in other currencies?
  • I’m not satisfied with the product. Is there a return policy?
  • Is it possible to combine discount coupons?
  • If I already bought a SWAM instrument (desktop version), can I buy the other ones in the same family at a discounted price?

I’m not satisfied with the product. Is there a return policy?

Refund Policy and Right of Withdrawal

Yes, we offer a return and refund policy that includes two key components: the 14-day Right of Withdrawal and a 90-day support period for technical or compatibility issues.

1. 14-Day Right of Withdrawal (Applies to All Customers)

In line with European regulations, Audio Modeling offers a 14-day Right of Withdrawal to all customers, regardless of location. This means that within 14 days of your purchase, you can request a full refund without providing any reason. To initiate the refund process, simply contact our customer support team, and we will handle your request promptly.

This policy applies to all customers who have purchased our desktop software, either directly from audiomodeling.com or from authorized resellers.

2. Refund Policy After Support (up to 90 days)

Beyond the 14-day withdrawal period, we also offer a 90-day refund policy under specific conditions. If you encounter technical issues or incompatibility between our software and your system, we encourage you to contact our support team. Our experts will assist you in troubleshooting and optimizing your experience with the product.

If, after receiving our support, the issues persist and are confirmed to be related to malfunctions or incompatibilities, you may request a refund within 90 days of your purchase.

3. Exceptions for iOS Applications

Please note that the refund and return policies outlined here apply only to the desktop versions of our products purchased either directly from audiomodeling.com or through authorized resellers.

For iOS applications, refunds are handled directly by Apple through the App Store, and the process is subject to Apple's refund policy and procedures, which may vary depending on your country of purchase. You can find more information on Apple's refund process here.

4. Expectations vs. Results: A Unique Musical Experience

If your dissatisfaction arises from the product not meeting your expectations based on demo videos, it's essential to understand that our instruments, such as the SWAM series, are expressive instruments that differ from traditional sample libraries.

While sample libraries rely on pre-recorded sounds that are triggered by pressing keys, our products, particularly SWAM instruments, require a more refined performance technique. This means that achieving the most realistic sound may take practice, as these instruments offer dynamic control and nuanced expression. The sound in demo videos often reflects a deep understanding of the instrument and its capabilities.

If your results differ from what you saw in the demos, it is likely due to the time needed to master the product's full potential.

5. How to Improve Your Experience

If you're finding it difficult to get the desired results or feel frustrated with the product, don't hesitate to reach out. We provide various resources to help you make the most out of your purchase:

  • Explore our Knowledge Base for detailed articles on various topics.
  • Watch our video tutorials and review the Getting Started Guide for step-by-step instructions.
  • Contact our support team for personalized assistance to fine-tune the instrument and achieve the best sound for your projects.

6. Conclusion

Our mission is to provide high-quality musical tools that unlock your creativity. If you encounter technical difficulties or feel unsatisfied with the product, we're here to help. In case of persistent dissatisfaction, we offer refunds according to our policy to ensure that you can use our products to their fullest potential.

For refund requests or assistance, please contact our customer support team.

Yes, we offer a return and refund policy that includes two key components: the 14-day Right of Withdrawal and a 90-day support period for technical or compatibility issues.

1. 14-Day Right of Withdrawal (Applies to All Customers)

In line with European regulations, Audio Modeling offers a 14-day Right of Withdrawal to all customers, regardless of location. This means that within 14 days of your purchase, you can request a full refund without providing any reason. To initiate the refund process, simply contact our customer support team, and we will handle your request promptly.

This policy applies to all customers who have purchased our desktop software, either directly from audiomodeling.com or from authorized resellers.

2. Refund Policy After Support (up to 90 days)

Beyond the 14-day withdrawal period, we also offer a 90-day refund policy under specific conditions. If you encounter technical issues or incompatibility between our software and your system, we encourage you to contact our support team. Our experts will assist you in troubleshooting and optimizing your experience with the product.

If, after receiving our support, the issues persist and are confirmed to be related to malfunctions or incompatibilities, you may request a refund within 90 days of your purchase.

3. Exceptions for iOS Applications

Please note that the refund and return policies outlined here apply only to the desktop versions of our products purchased either directly from audiomodeling.com or through authorized resellers.

For iOS applications, refunds are handled directly by Apple through the App Store, and the process is subject to Apple's refund policy and procedures, which may vary depending on your country of purchase. You can find more information on Apple's refund process here.

4. Expectations vs. Results: A Unique Musical Experience

If your dissatisfaction arises from the product not meeting your expectations based on demo videos, it's essential to understand that our instruments, such as the SWAM series, are expressive instruments that differ from traditional sample libraries.

While sample libraries rely on pre-recorded sounds that are triggered by pressing keys, our products, particularly SWAM instruments, require a more refined performance technique. This means that achieving the most realistic sound may take practice, as these instruments offer dynamic control and nuanced expression. The sound in demo videos often reflects a deep understanding of the instrument and its capabilities.

If your results differ from what you saw in the demos, it is likely due to the time needed to master the product's full potential.

5. How to Improve Your Experience

If you're finding it difficult to get the desired results or feel frustrated with the product, don't hesitate to reach out. We provide various resources to help you make the most out of your purchase:

  • Explore our Knowledge Base for detailed articles on various topics.
  • Watch our video tutorials and review the Getting Started Guide for step-by-step instructions.
  • Contact our support team for personalized assistance to fine-tune the instrument and achieve the best sound for your projects.

6. Conclusion

Our mission is to provide high-quality musical tools that unlock your creativity. If you encounter technical difficulties or feel unsatisfied with the product, we're here to help. In case of persistent dissatisfaction, we offer refunds according to our policy to ensure that you can use our products to their fullest potential.

For refund requests or assistance, please contact our customer support team.

Other articles in this category

  • Why SWAM iOS and Desktop Versions are Separate Purchases
  • Why Camelot iPad and Desktop Versions are Separate Purchases
  • Are There Discounts or Upgrade Offers for Owners of Solo Strings or Other Products?
  • I Have a License for "SWAM ALL-IN Bundle," Does It Automatically Include SWAM String Sections?
  • Can I complete a SWAM bundle (desktop version)?
  • I already own one or more SWAM Solo Strings v2 instruments. How does your new release promotion for SWAM Solo Strings v3.0 apply in my case?
  • I’m the owner of The Sax Brothers from the company Samplemodeling. Is it possible to upgrade to SWAM Saxophones?
  • What’s the price difference between the prices listed on your website and the price in other currencies?
  • I’m not satisfied with the product. Is there a return policy?
  • Is it possible to combine discount coupons?
  • If I already bought a SWAM instrument (desktop version), can I buy the other ones in the same family at a discounted price?

Categories

  • Business Inquire
  • Release Notes
  • General Information
  • Product & License Management
  • How To...
  • Grow Your Knowledge
  • Compatibility
  • Known Issues
  • Sales, Billing, Offers
  • Educational & Special Programs
5 colums
column 1 of 5
  • SWAM Sections
  • SWAM Solo Instruments
  • Camelot
  • Ambiente
  • iOS Products
  • Customer Portal
  • FAQ/Knowledge Base
  • Media
  • Social

    1 of 4 opened in new window X alt.x social icon2 of 4 opened in new window Facebook facebook social icon3 of 4 opened in new window Instagram instagram social icon4 of 4 opened in new window Youtube youtube social icon
column 2 of 5
  • Products

    Products
  • String Sections
  • Solo Brass
  • Solo Woodwinds
  • Solo Strings
  • Camelot
  • Ambiente
  • iOS Products
  • Payments methods

  • payments methods image
column 3 of 5
  • About us

    About us
  • Technology
  • Mission
  • People
  • Artists
  • Partnerships
  • Resellers
  • Education
  • Via Bernardino Luini, 65 – 20821 – Meda (MB) ITALY

column 4 of 5
  • Support

    Support
  • Install & Update
  • Release Notes
  • Manuals
  • Learn
  • Get in touch
  • General info (no support)
  • Business inquiries
  • Product support
  • Subscribe to our Newsletter

Copyright © 2017 - 2024 Audio Modeling Srl - Italy | VAT ID: IT09851710963 | REA: MB - 1912150 | Cap. Sociale 15,000 EUR

  • Privacy Policy
  • Cookie Policy
  • Terms of service
Powered by Uppo