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Sales, Billing, Offers

Info and details on sales, billing, invoice, refunds, special offers

Sales, Billing, Offers

  • I already own one or more SWAM Solo Strings v2 instruments. How does your new release promotion for SWAM Solo Strings v3.0 apply in my case?
  • I’m not satisfied with the product. Is there a return policy?
  • I’m the owner of The Sax Brothers from the company Samplemodeling. Is it possible to upgrade to SWAM Saxophones?
  • If I already bought a SWAM instrument, can I buy the other ones in the same family at a discounted price?
  • Is it possible to combine discount coupons?
  • SWAM Solo Woodwinds v3 features, prices and upgrades
  • What’s the price difference between the prices listed on your website and the price in other currencies?

I’m not satisfied with the product. Is there a return policy?

Usually, we refund purchases only if the product is defective or incompatible with your system.

Please keep in mind that our products are expressive instruments and do not work like other traditional sample libraries. Because of that, it might take you a little while to get used to them and to learn how to play them to get the best results. 

If you just bought a SWAM instrument and you’re disappointed that it doesn’t sound exactly like they do in the example videos, it’s probably because you still need a little bit of practice and understanding to get the exact results you want.

Our team is always happy to help you address your issues and concerns. Our experts can help you tweak the instrument so that it blends with your arrangement.

If you are still unhappy with the results, even after our support, you can ask for a refund within 90 days of your purchase. We cannot refund products after that time frame.

Usually, we refund purchases only if the product is defective or incompatible with your system.

Please keep in mind that our products are expressive instruments and do not work like other traditional sample libraries. Because of that, it might take you a little while to get used to them and to learn how to play them to get the best results. 

If you just bought a SWAM instrument and you’re disappointed that it doesn’t sound exactly like they do in the example videos, it’s probably because you still need a little bit of practice and understanding to get the exact results you want.

Our team is always happy to help you address your issues and concerns. Our experts can help you tweak the instrument so that it blends with your arrangement.

If you are still unhappy with the results, even after our support, you can ask for a refund within 90 days of your purchase. We cannot refund products after that time frame.

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