Sales, Billing, Offers

Yes, we offer a return and refund policy that includes two key components: the 14-day Right of Withdrawal and a 90-day support period for technical or compatibility issues.

1. 14-Day Right of Withdrawal (Applies to All Customers)

In line with European regulations, Audio Modeling offers a 14-day Right of Withdrawal to all customers, regardless of location. This means that within 14 days of your purchase, you can request a full refund without providing any reason. To initiate the refund process, simply contact our customer support team, and we will handle your request promptly.

This policy applies to all customers who have purchased our desktop software, either directly from audiomodeling.com or from authorized resellers.

2. Refund Policy After Support (up to 90 days)

Beyond the 14-day withdrawal period, we also offer a 90-day refund policy under specific conditions. If you encounter technical issues or incompatibility between our software and your system, we encourage you to contact our support team. Our experts will assist you in troubleshooting and optimizing your experience with the product.

If, after receiving our support, the issues persist and are confirmed to be related to malfunctions or incompatibilities, you may request a refund within 90 days of your purchase.

3. Exceptions for iOS Applications

Please note that the refund and return policies outlined here apply only to the desktop versions of our products purchased either directly from audiomodeling.com or through authorized resellers.

For iOS applications, refunds are handled directly by Apple through the App Store, and the process is subject to Apple's refund policy and procedures, which may vary depending on your country of purchase. You can find more information on Apple's refund process here.

4. Expectations vs. Results: A Unique Musical Experience

If your dissatisfaction arises from the product not meeting your expectations based on demo videos, it's essential to understand that our instruments, such as the SWAM series, are expressive instruments that differ from traditional sample libraries.

While sample libraries rely on pre-recorded sounds that are triggered by pressing keys, our products, particularly SWAM instruments, require a more refined performance technique. This means that achieving the most realistic sound may take practice, as these instruments offer dynamic control and nuanced expression. The sound in demo videos often reflects a deep understanding of the instrument and its capabilities.

If your results differ from what you saw in the demos, it is likely due to the time needed to master the product's full potential.

5. How to Improve Your Experience

If you're finding it difficult to get the desired results or feel frustrated with the product, don't hesitate to reach out. We provide various resources to help you make the most out of your purchase:

• Explore our Knowledge Base for detailed articles on various topics.
• Watch our video tutorials and review the Getting Started Guide for step-by-step instructions.
• Contact our support team for personalized assistance to fine-tune the instrument and achieve the best sound for your projects.

6. Conclusion

Our mission is to provide high-quality musical tools that unlock your creativity. If you encounter technical difficulties or feel unsatisfied with the product, we're here to help. In case of persistent dissatisfaction, we offer refunds according to our policy to ensure that you can use our products to their fullest potential.

For refund requests or assistance, please contact our customer support team.