skip to content skip to category skip to footer
Shop Support
Audio Modeling Logo
Customer Portal
Audio Modeling Logo
Shop Support Customer Portal
support / Camelot

Camelot

Here you will find everything related to the installation, activation, updates, release notes and manuals of our Virtual Instruments and Applications.

General Information

  • I added a Hardware Instrument Item but I can't hear any sound! Why?
  • Where can I find a free VST/Host?
  • Where can I find the instruction manual for Camelot Pro? Is there a PDF version?

Product & License Management

  • How can I recover my License Keys?
  • How do I deauthorize a license key?
  • Products are showing up as trial versions even though I bought them
  • How do I create an account and register my license keys?
  • I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
  • see all 6 articles >

How To...

  • Camelot Tutorial 1: The Basics of Camelot
  • Camelot Tutorial 2: Getting Started
  • Camelot Tutorial 3: Layers and Items
  • Camelot Tutorial 4: Audio Input and Output
  • Camelot Tutorial 5: The Timeline
  • see all 17 articles >

Compatibility

  • My synth / device is not listed on the hardware device list... Can I still use it with Camelot?
  • Why is the Smart Map of my hardware device not working?

Known Issues

  • Camelot Crashes a lot and the error messages don’t tell me exactly what the problem is.
  • Sounds are taking a long time to load inside Camelot. Why?
  • Everytime I try to run Camelot, I get a warning saying that I’m offline. How do I fix this?
  • Camelot shows me that the CPU is overloaded and it crackles and crashes. How can I fix this?

Sales, Billing, Offers

  • Why Camelot iPad and Desktop Versions are Separate Purchases
  • I’m not satisfied with the product. Is there a return policy?

Educational & Special Programs

  • How do I apply to the EDU Program?
  • How do I use my EDU discount coupon?
  • Do you have educational discounts for students or teachers?

Everytime I try to run Camelot, I get a warning saying that I’m offline. How do I fix this?

Try to access this URL: https://backend.audiomodeling.com

If you can’t, it means that your computer is blocking our licensing system with a firewall or something else like a VPN. 

If knowing this doesn’t help you find the cause of the issue, feel free to contact us at support@audiomodeling.com and share the contents of your host file.


Finding your host file

  • On Windows, follow these instructions.
  • On macOS, it is located under /etc/hosts 

Try to access this URL: https://backend.audiomodeling.com

If you can’t, it means that your computer is blocking our licensing system with a firewall or something else like a VPN. 

If knowing this doesn’t help you find the cause of the issue, feel free to contact us at support@audiomodeling.com and share the contents of your host file.


Finding your host file

  • On Windows, follow these instructions.
  • On macOS, it is located under /etc/hosts 

Categories

  • General Information
  • Product & License Management
  • How To...
  • Grow Your Knowledge
  • Compatibility
  • Known Issues
  • Sales, Billing, Offers
  • Educational & Special Programs
5 colums
column 1 of 5
  • SWAM
  • Camelot
  • iOS Products
  • Customer Portal
  • Support
  • Media
  • About us
  • Social

    1 of 4 opened in new window Twitter twitter social icon 2 of 4 opened in new window Facebook facebook social icon 3 of 4 opened in new window Instagram instagram social icon 4 of 4 opened in new window Youtube youtube social icon
column 2 of 5
  • Desktop Products

    Desktop Products
  • Solo Brass
  • Solo Woodwinds
  • Solo Strings
  • Camelot
  • iOS Products

    iOS Products
  • Solo Trumpets
  • Solo Trombones
  • Solo Horns & Tubas
  • Solo Strings
  • Camelot
column 3 of 5
  • Technology

    Technology
  • Swam-B
  • Swam-W
  • Swam-S
  • About us

    About us
  • Mission
  • People
  • Artists
  • Partnerships
  • Resellers
  • Education
column 4 of 5
  • Blog

    Blog
  • Support

    Support
  • Updates
  • Release Notes
  • Manuals
  • Installation Help
  • Learn
  • Beta Program
column 5 of 5
  • Company

  • Audio Modeling is a music and audio software company, and a leader in multi - vector expressive digital acoustic instruments.

  • Audio Modeling is an active memberMidi Manufacturers Association(MMA).

  • Get in touch
  • General info
  • Business inquiry
  • Product support
  • Address: via Giovanni da Sovico, 125 - 20845 Sovico (MB) ITALY

  • Payments methods

  • payments methods image

Copyright 2017 - 2021 Audio Modeling Srl - Italy | VAT ID: IT09851710963 | REA: MB - 1912150 | Cap. Sociale 15,000 EUR

  • Privacy Policy
  • Cookie Policy
  • Terms of service
Powered by Uppo