Product & License Management
Everything you need to know about downloading, installing, and updating your current version of our SWAM instruments.
Product & License Management
- How can I recover my License Keys?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?
Can I transfer my license to someone? How do I do it?
We allow our customers to transfer their license to someone if they wish.
Here are the requirements for the transfer to take place:
- The license must be activated ONLINE. If the license has been activated OFFLINE, the user must contact us at support@audiomodeling.com in order to be instructed on how to re-authorize it ONLINE (Note: OFFLINE authorization is deprecated; it was available for SWAM v2 products only).
- The license must be registered in our Customer Portal on the account belonging to the current license holder.
- EDU licenses (i.e. purchased with EDU discount) can only be transferred to someone eligible for the same EDU discount.
- The current license holder must provide us with the account username or email, or with the full name and email of the person the license will be transferred to.
The process is free of charge but please note that it could take up to one week to complete.
Other articles in this category
- How can I recover my License Keys?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?