Product & License Management
Everything you need to know about downloading, installing, and updating your current version of our SWAM instruments.
Product & License Management
- Support Discontinuation for SWAM v2 Products (June 3, 2025) - FAQ
- How can I recover my License Keys?
- Where do I find the latest updates for the SWAM instruments purchased from Samplemodeling?
- My license keys are not working anymore!
- EULA - End User License Agreement
- On how many computers can I authorize a SWAM product?
- How do I deauthorize a license key?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I already paid for SWAM instruments for desktop. Do I need to pay again for the iPad version even though it says I can install the instruments on 4 devices?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?
How do I deauthorize a license key?
You can manage all your license keys and activations directly from our updated Customer Portal.
If you haven’t created an account yet, simply register a new one and add your SWAM license keys. From there, you’ll have full control over your product activations, downloads, and updates.
🔧 To deactivate a license:
Log into the Customer Portal.
In the left sidebar, go to “Products” > “My Products”.
Locate the product you want to manage and click the “Manage” button next to it.
You will be taken to the Product Detail page.
Under the “Manage your license activations” section, find the device (based on activation date, OS version, or device name) you want to remove.
Click the “Deactivate” button next to that device.
Once deactivated, the license slot becomes available for use on a different machine.
Important!
The deauthorization process for OFFLINE-activated keys is not possible using this page.
Please open a Support Ticket from the customer Portal in order to know how to proceed for OFFLINE-activated keys.
Other articles in this category
- Support Discontinuation for SWAM v2 Products (June 3, 2025) - FAQ
- How can I recover my License Keys?
- Where do I find the latest updates for the SWAM instruments purchased from Samplemodeling?
- My license keys are not working anymore!
- EULA - End User License Agreement
- On how many computers can I authorize a SWAM product?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I already paid for SWAM instruments for desktop. Do I need to pay again for the iPad version even though it says I can install the instruments on 4 devices?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?