Product & License Management
Everything you need to know about downloading, installing, and updating your current version of our SWAM instruments.
Product & License Management
- Support Discontinuation for SWAM v2 Products (June 3, 2025) - FAQ
- How can I recover my License Keys?
- Where do I find the latest updates for the SWAM instruments purchased from Samplemodeling?
- How do I deauthorize a license key?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I already paid for SWAM instruments for desktop. Do I need to pay again for the iPad version even though it says I can install the instruments on 4 devices?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?
Can I transfer my license to someone? How do I do it?
We allow our customers to transfer their license to someone if they wish.
Here are the requirements for the transfer to take place:
- The license must be activated ONLINE. If the license has been activated OFFLINE, the user must contact us at support@audiomodeling.com in order to be instructed on how to re-authorize it ONLINE (Note: OFFLINE authorization is deprecated; it was available for SWAM v2 products only).
- The license must be registered to our Customer Portal on the account belonging to the current license holder.
- EDU licenses (i.e. purchased with EDU discount) can only be transferred to someone eligible for the same EDU discount.
- The current license holder must provide us with the account username or email, or with the full name and email of the person the license will be transferred to.
- Licenses for products purchased in a single transaction cannot be transferred individually. The entire set of products from that transaction must be transferred as a whole.
The process is free of charge but please note that it could take up to one week to complete.
Other articles in this category
- Support Discontinuation for SWAM v2 Products (June 3, 2025) - FAQ
- How can I recover my License Keys?
- Where do I find the latest updates for the SWAM instruments purchased from Samplemodeling?
- How do I deauthorize a license key?
- Products are showing up as trial versions even though I bought them
- I can’t authorize my SWAM instrument at startup
- How do I create an account and register my license keys?
- I already paid for SWAM instruments for desktop. Do I need to pay again for the iPad version even though it says I can install the instruments on 4 devices?
- I didn’t get a confirmation email after registration
- How can I change the email address associated with my account?
- How do I delete my account?
- I downloaded the new installers. Do I need to uninstall the previous installations or just run the new installers over the old installations?
- Can I transfer my license to someone? How do I do it?