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support / Swam solo brass

Swam solo brass

Here you will find everything related to the installation, activation, updates, release notes and manuals of our Virtual Instruments and Applications.

General Information

  • Are you planning to create any Ensembles like Strings Ensembles and Brass Ensembles in the near future?
  • Is it possible to control SWAM instruments using only note-on velocity?
  • Warning! Expression controller non received
  • Where can I find a free VST/Host?
  • Where do I find User Manuals?
  • see all 6 articles >

Product & License Management

  • Can I complete a SWAM bundle (desktop version)?
  • Can I transfer my license to someone? How do I do it?
  • How can I recover my License Keys?
  • How do I create an account and register my license keys?
  • How do I deauthorize a license key?
  • see all 8 articles >

How To...

  • Can I keep my SWAM instruments on an external drive?
  • Can I use SWAM instruments without a physical MIDI controller?
  • How do I create ensembles using SWAM instruments?
  • How to install and authorize products through the Software Center
  • Is there a way to access the reverb module to modify the default reverb type on SWAM instruments?
  • see all 11 articles >

Compatibility

  • How many SWAM instances can I run at the same time?
  • What are the technical requirements for using SWAM instruments?

Known Issues

  • My SWAM VST2 plug-ins are not showing up in Cubase. Why?
  • SWAM instruments are not appearing in my DAW on macOS. Why?

Sales, Billing, Offers

  • I’m not satisfied with the product. Is there a return policy?
  • If I already bought a SWAM instrument, can I buy the other ones in the same family at a discounted price?
  • What’s the price difference between the prices listed on your website and the price in other currencies?

Educational & Special Programs

  • Do you have educational discounts for students or teachers?
  • How do I apply to the EDU Program?
  • How do I use my EDU discount coupon?
  • Is there a difference between the instruments you provide with the EDU discounts and your instruments at regular price?

I’m not satisfied with the product. Is there a return policy?

Usually, we refund purchases only if the product is defective or incompatible with your system.

Please keep in mind that our products are expressive instruments and do not work like other traditional sample libraries. Because of that, it might take you a little while to get used to them and to learn how to play them to get the best results. 

If you just bought a SWAM instrument and you’re disappointed that it doesn’t sound exactly like they do in the example videos, it’s probably because you still need a little bit of practice and understanding to get the exact results you want.

Our team is always happy to help you address your issues and concerns. Our experts can help you tweak the instrument so that it blends with your arrangement.

If you are still unhappy with the results, even after our support, you can ask for a refund within 90 days of your purchase. We cannot refund products after that time frame.

Usually, we refund purchases only if the product is defective or incompatible with your system.

Please keep in mind that our products are expressive instruments and do not work like other traditional sample libraries. Because of that, it might take you a little while to get used to them and to learn how to play them to get the best results. 

If you just bought a SWAM instrument and you’re disappointed that it doesn’t sound exactly like they do in the example videos, it’s probably because you still need a little bit of practice and understanding to get the exact results you want.

Our team is always happy to help you address your issues and concerns. Our experts can help you tweak the instrument so that it blends with your arrangement.

If you are still unhappy with the results, even after our support, you can ask for a refund within 90 days of your purchase. We cannot refund products after that time frame.

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  • Product & License Management
  • How To...
  • Grow Your Knowledge
  • Compatibility
  • Known Issues
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  • Educational & Special Programs
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